Terms and Conditions

Welcome to www.vidadowatches.com. By using this website, you agree to be bound by the Terms and Conditions set out below.

1. What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

"Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initializing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply."

2. Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@vidadowatches.com

3. Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


5. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


6. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


7. Cookies
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


8. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


9. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


10. Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@vidadowatches.com


11. Returning for Replacement and Refund

In the very unlikely occurrence that there are damages with your item; we offer a 30-day unconditional money back guarantee.

If the watch is broken you can return it and get full refund within 30 days. You'll have to pay for the shipping cost of the return.

If your timepiece was damaged in the shipping process or you receive the wrong watch please send us a few pictures of the damages within 3 days of receiving to info@vidadowatches.com – we will be in touch and arrange another to be shipped.

Before returning items to us, please make sure that you contact us first and that you read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

Note: vidadowatches.com reserves the right to charge a handling fee on all returned products.


12. General Returns

1. All products must be returned in their original condition.

2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. 

3. Color Errors: If the color of the item received is not what was ordered, you are eligible to get another of this item sent to you.

13. Returning for Replacement or Refund
Quality Issues:

We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the customers receiving the item. Please make sure to contact us first before returning any item back. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product.

14. International Shipping
We do not have control over customs and are therefore not able to be responsible for delays that may occur. 

Approximate shipping times (does not include weekends/public holidays): 

a) USA ~ 25 to 35 business days (tracking system available on our site 5-10 days after an order has been shipped)

b) Rest of the world ~ 25 to 60 business days (no tracking system available)


*Exceptions in (a & b) apply.


Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months).

15. Processing Time vs Shipping Time
Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). 

After your order has been processed, your package will then be picked up by our shipping company for dispatch. 

16. Cancelling an Order
Once an order is placed, we will not be able to cancel or change the shipping address as your order might have already been processed. 

17. Unclaimed Orders
We are not responsible for any packages lost or returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.

18. Custom / Duty Fees
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages. 

19. Separate Packages
In some instances, an order may be split into different packages for any of the following reasons: 
- Certain items may be on backorder 
- Weight restrictions for regular shipping imposed by the post office 
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

If you have any questions, don't hesitate!